Returns

The right of withdrawal / cancel order


For the return there are differences between ordering as a private individual or as a company.



Private


You have a cooling off period of 14 days to return the product without giving any reason, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging.

Payment
After receipt we will credit the amount within 14 days. You can also use the european model form.

Obligations
The Entrepreneur will reimburse all payments from the Consumer, including any delivery costs charged by the Entrepreneur for the returned product, immediately but within 14 days following the day on which the Consumer notifies him of the withdrawal, unless an emergency delivery has been chosen and unless the Entrepreneur offers the product itself to pick up, he may wait with refund until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.

Cost
The costs for returning are for your own account.

Address
You can send the product to the following address:

SwimSportStore
Dept. Returns
Pieter Zeemanweg 131
3316GZ Dordrecht
The Netherlands

We advise you to send the product with a track and trace code. After you have sent the product you will be notified when it is received.

Make sure that the package contains at least the following:

  • The unused product
  • The delivery note (otherwise we can not handle your package)
  • The packaging in which the product was shipped

After sending the package, we ask you to send an e-mail with the track and trace number so that we know that your package is coming. Our employees can process the package faster.

Exclusion of right of withdrawal
The right of withdrawal is excluded for:

Products that are made to your specification or that are specially ordered for you.
Racing suits and gear can not be returned. If you have doubts about the size, ask our specialist for advice.


Business order
For business orders it is unfortunately not possible to return orders.